Warranty

Every OfficeSimpli product carries a 15-Year Warranty against defects in material and workmanship under normal use and care, with tiered coverage by component. Coverage runs 15 years from purchase and applies to the original purchaser. Warranty excludes normal wear and tear, accidental damage including water damage, and surface scratches.

Component coverage tiers

Wood veneer surfaces, edges (PVC, HPL, wood veneer), and mechanical parts such as ball bearing slides, door hinges, and floor glides: 5 years
Training tables: 5 years
Custom one-off products built to a customer's own specification, differing from the standard catalog: 3 years
Height-adjustable bases: 2 years (no replacement labor)
Electrical power and data grommets, locks, and electrical components: 1 year (no replacement labor)
Task lights: 1 year (no replacement labor)

What is covered

Under the 15-year term:

Substrate failures (delamination of the core panel)
Joinery failures (cam bolts loosening beyond reasonable tightening, dowels splitting)

Under the 5-year tier:

Hardware defects (drawer slides binding, hinges failing, floor glides)

Exclusions

This warranty does not cover misuse, abuse, negligence, or improper care; normal wear and tear; accidental damage including water damage; surface scratches; damage from lightning or other acts of nature; color fastness or fading of any laminate, wood, or fabric, as colors can fade or darken with normal use and exposure to light; Customer's Own Materials (COM); damage caused by placing anything other than hanging files in file drawers; damage caused by improper use of cleaning fluids; unauthorized modifications; clearance items; replacement labor and service charges; or rental furniture.

Normal wear (light scratches from sliding objects, water marks that wipe off, fingerprints, dust accumulation) is not a warranty issue. Substantial damage from sharp impact, heat above 180 degrees Fahrenheit applied directly to the surface, or solvent-based cleaners is not covered.

Conditions

Warranty extends to the original purchaser only, is non-transferable, and requires proof of purchase. Normal usage is limited to 40 hours per week for casegoods, tables, and desking. Warranty service is repair, replacement, or refund (less reasonable depreciation), at OfficeSimpli's option. OfficeSimpli is not liable for incidental or consequential damages, including lost profits or loss of use of the product.

How to file a claim

Email support@officesimpli.com with:

Order number
Photos of the issue (well-lit, multiple angles)
Description of when the issue started and under what conditions

We respond within one business day. If the claim is approved, we ship a replacement part or a complete replacement piece, freight prepaid. We may ask for the damaged piece back or for additional photos before approving.

Trade and B2B warranty

The same tiered umbrella warranty applies to volume orders for trade and B2B accounts. Net 30 invoicing customers receive warranty service through the same support channel.